BACKGROUND
In April 1988, Executive Order 12637, Productivity Improvement for the Federal Government, called for the establishment of a government-wide program to improve the quality, timeliness and efficiency of services provided by the Federal Government. Subsequently, a Multiple Award Schedule for the implementation of Total Quality Management was established in the Federal Government. This program evolved into the MOBIS schedule of today. The current edition of the Executive Order is 13048, Improving Administrative Management in the Executive Branch.

PURPOSE & OBJECTIVES
This procurement will provide a full range of services and products for consulting, facilitation, survey, training, privatization support, program management, alternative dispute resolution, and related support products. This schedule is designed to allow Federal agencies to begin or continue management, organizational and business improvement efforts. Contractors shall provide MOBIS services to agencies as specified in task orders under this Federal Supply Schedule (FSS). Whether services and products are commercial off-the-shelf, customized off-the-shelf, or designed to suit, they must fit into and support the system-wide model of management excellence and performance improvement embodied efforts and programs such as the Malcolm Baldridge National Quality Award (MBNQA), the President's Award for Quality (PAQ), National Partnership for Reinvention (NPR) initiatives, the Government Performance and Results Act, and/or individual agency management plans and strategies. The objective of MOBIS is to provide all Federal agencies with access to the finest management consulting firms available in the commercial sector.

SCOPE OF WORK
The GSA is soliciting management, organizational and business improvement services and products (MOBIS) to enable government agencies to improve performance, quality, timeliness and efficiency throughout their organizations.

These services will facilitate agencies' response to dynamic, evolutionary influences and mandates and will enable them to continuously improve mission performance. As these influences and mandates evolve, or are enacted, it is anticipated that the specific support provided by contractors under this schedule will evolve accordingly. These efforts should ultimately result in increased customer satisfaction and enhance the public's confidence in their Government.

Some examples of these influences and mandates are the Government Performance and Results Act; Federal Acquisition Streamlining Act, government reinvention initiatives such as improving customer service, benchmarking and streamlining; strategic sourcing; downsizing; and privatization.

GSA has developed the MOBIS Federal Supply Schedule. It indicates the contractors available for MOBIS support by Special Item Number (SIN) awarded. The schedule is provided in printed format and is also maintained on the Management Services Center Web Page.

Offerors shall propose services and /or products to support agencies in the implementation and continuation of management, organizational and business improvement efforts. Examples include but are not limited to: quality management; business process reengineering; strategic and business planning; knowledge management consulting, benchmarking; strategic sourcing; ISO 9000 and ISO 14000; activity-based costing; financial management analysis related to an improvement effort; statistical process control; construction and implementation of surveys; individual and organizational assessments and evaluations; process improvements; process modeling and simulation; performance measurement; organizational design; change management; development of leadership/management skills; and training in improving customer service, satisfaction, assistance in the performance of studies under OMB circular A-76, preparation of Performance Work Statements (PWS), program integration, project management, and alternative dispute resolution support.

MOBIS is designed to provide agencies with expert advice in all areas of management and management improvement. When tasking under MOBIS, agencies shall not use this vehicle for the acquisition of supplies other than that integral to the task and incidental to its central role of management improvement. The acquisition of IT is not forbidden under MOBIS, however, it must be clear that the software, hardware, or IT services acquired must be incidental to the management improvement effort, and directly linked to the successful performance of the task. There are no specified definitions of incidental. This determination shall be made by the responsible agency Contracting Officer. Typical examples of services that are not appropriate for purchase under a MOBIS task include, but are not limited to: financial audits; engineering services, IT systems integration, network services, volume purchase of IT hardware, software or software development, data base planning, marketing and media services, and human resources services. Training classes offered under SIN 874-4 which are not related to Business Office/Management Improvement Training as identified under the MOBIS scope will not be accepted. MOBIS is not a “General Training Schedule”. Please review Schedules 69 Training Aids and Devices, Instructor-Led Training, Development for Course Materials-Programmed Learning Devices, 738 X Human Resources Management and EEO Services, 00CORP Corporate Contract Schedule and other GSA Schedules which may be better suited for your products/services as identified at our Schedules E-Library website: www.fss.gsa.gov/schedules.

Contractors may propose to offer a full range of services to support the requirements specified in the Scope of Work for Special Item Numbers (SIN) 874-1 through 874-8 and 874-99 or they may choose to offer services in the SINS in which they specialize. Offerors are encouraged to offer in any or all SINS and are not required to propose services in all nine (9) SINs.

OTHER PERTINENT INFORMATION
This schedule is non-mandatory. If a potential customer (ordering activity) can find prices lower on the open market, they may utilize other procurement methods. The Government reserves the right to evaluate offers and award a contract without discussions. Therefore, the initial offer should contain the offeror's best terms from both a price and technical standpoint.

Contractor Team Arrangements are encouraged under the Federal Supply Schedules Program, for additional information see FAR 9.6 and “Team Arrangements” at our website http://www.fss.gsa.gov/schedules, click on “BPAs and Contractor Team Arrangements.

This procurement is unrestricted. All eligible sources are able to submit a proposal in response to this Request for Proposal (RFP). The Standard Industrial Classification code cited throughout the solicitation is for internal business size stratification purposes only and is not meant to restrict this procurement to small businesses.

Pricing submitted for training services under Special Item Number (SIN) 874-4 shall be firm fixed-price on a per class basis. If a customer agency requests customized training services it may be offered under SIN 874-1, but only when the training is directly related to ongoing MOBIS efforts such as training in new organization design or reengineered processes.

Quarterly Sales Reports: A sales/activity report must be provided to the GSA Management Services Center on a quarterly basis. The format will be provided at the time of contract award.

An adequate and auditable labor hour recording and invoicing system will be required for all awardees accepting labor hour task orders. Awardees must possess such a system at the time of award. This accounting system will be subject to review and examination by the Government as appropriate.

Offerors attention is directed to FAR 9.5 Organizational and Consultant Conflict of Interest. The Contracting Officer has determined that potential conflicts of interest may occur during performance of the resultant contract. These include circumstances involving (1) systems engineering and technical direction, (2) preparation of specifications or work statements, (3) providing evaluation services, and (4) obtaining access to proprietary data or information.

Ordering Officers may impose organizational conflict of interest provisions and/or clauses as they determine appropriate based upon the individual situation.

DEFINITIONS
Commercial Item: Any item that is of a type customarily used for non-governmental purposes and that has been sold, leased or licensed to the general public (FAR 2.101).

Agencies: Includes all authorized users of this Federal Supply Schedule. The following are allowed to issue orders:

1. All Legislative, Judicial, and Executive branches of the federal government;
2. All Executive agencies including departments, independent establishments and government corporations including agencies, boards, commissions, and corporations;
3. The government of the District of Columbia.

For additional information see clauses 52.202-1, 552.216-72 and GSA ORDER ADM 4800.2E AVAILABLE ON THE INTERNET AT www.fss.gsa.gov/schedules, click on general information and Item 5.

Sales: Sales order, contract, shipment, invoice, actual recorded sales or other records, so long as the method of reporting used is consistent, provides an accurate indication of sales activity, and is verifiable.

Subcontractor: Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

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